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SHP terms & Conditions

General Conditions

  • Drop off is any time from 8am to 9am at the latest. Pick up is between 3pm to 3:30pm. After 3:30pm you will be charged $1 per minute late. Please ensure you are on time.

  • We provide morning tea and lunch; all you will need to bring is a drink bottle.

  • In some circumstances, children aged under 5 may be able to attend our holiday program, this must be approved by staff and cannot be booked online, and only over the phone or in person. Children under 5 must be toilet trained and comfortable and capable in the holiday program. We cannot provide a refund or credit of the child becomes upset and does not want to participate, and parents will be called to collect their child in this circumstance.

  • If your child is injured while with us and unable to participate for the rest of the day, we will follow appropriate first aid procedures and call the parent’s number that we have on file.

  • Accidents and injuries are an unfortunate and inherent risk within the activities as part of this program. All costs for medical services (other than basic first aid) will be at your expense.

  • We do not tolerate bullying or violence at Aussie Gems. If we are made aware that this is happening on our premises, we will call parents immediately.


Registration and Payment Conditions

  • Payment is required in full to complete registration. Payment can be made by credit card or bank account on our secure gateway at the time of booking or alternatively can be completed over the phone or in person. We cannot take bookings by email.

  • If there is no payment associated with a booking, your booking will be cancelled.

  • We do not provide refunds for our school holiday programs.

  • We cannot accept any NSW vouchers towards our Aussie Gems School Holiday Program.

  • There are no discounts that can be applied (e.g. siblings, half-days or multi-day bookings) to this program and full-day payment must be made.


Cancellations and transfers

  • If you need to cancel a day for any reason, a minimum of 48 hours’ notice is required. A credit of 80% will be issued in some cases, with a 20% admin fee being incurred with all cancellations.

  • Bookings cancelled with less than 48 hours’ notice will incur 100% of the camp fee, therefore no credit will be applied unless:

    • For an unexpected medical condition or illness, please immediately send an email to along with the medical certificate. We can then provide a credit.

    • In some extenuating circumstances, a credit may be applied.

  • All credits issued will only be valid for 6 months.

  • If you wish to change/transfer the date, a minimum requirement of 48 hour’s notice is needed to reschedule.

  • 48 hours’ notice only includes opening hours. Therefore, if the booking is for a Monday notice must be given on Thursday. Notice given on Saturday may not apply as we may be closed over the weekend.

  • No credit will apply for no-shows, or children who no longer wish to participate and go home early.



  • It is recommended that your child wear comfortable clothes they can move around in e.g., T-shirt, shorts, leggings etc. If your child is prone to accidents, please be sure to pack a spare pair of undies and pants.

  • Aussie Gems is not responsible for any lost items, such as but not limited to clothing, drink bottle etc, and kids must be responsible for their own belongings.

  • If your child has friends coming on the same day, they will be able to be in the same group, and this can be arranged at check-in. This cannot be organised earlier.

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